Shipping policy
Scope of Application
This shipping policy applies to all purchases made on the Marmoleo.net website. By placing an order with us, you agree to and commit to complying with our shipping policy.
Order Processing
Orders are processed within 2-3 business days following the confirmation of purchase. Business days exclude weekends and holidays. During periods of high demand, processing your order may take longer.
Shipping Methods
We offer various shipping methods to deliver our products across the national territory. The shipping methods available for your order will appear at the time of checkout and may include standard and express options.
Shipping Costs
Shipping costs are calculated based on the weight and dimensions of the order, as well as the selected shipping method. The total shipping cost will be determined at the time of purchase and will be clearly displayed before finalizing your order.
Delivery Time
Delivery time varies according to the selected shipping method and delivery destination. Estimated delivery times will be provided at the time of placing the order. Please note that delivery times are estimates and cannot be guaranteed.
Order Tracking
Once your order has been shipped, you will receive a confirmation email that will include a tracking number and links to track your package online.
International Shipments
Currently, Marmoleo only ships within the national territory. We do not offer international shipping at this time.
Incorrect Addresses and Undelivered Packages
It is the customer's responsibility to provide a correct and complete shipping address. Marmoleo is not responsible for packages not delivered due to incorrect or incomplete addresses provided by the customer. If a package is returned to Marmoleo due to an incorrect address, the customer will be responsible for the shipping costs for resending the package.
Damages and Shipping Issues
In case of receiving a damaged product or with issues, please contact us immediately to assist you with a return or exchange according to our return policy.
Changes to the Shipping Policy
Marmoleo reserves the right to modify this shipping policy at any time. All changes will take effect immediately after their publication on the website.
Contact
For questions related to our shipping policy, please contact us via info@marmoleo.net.
This shipping policy applies to all purchases made on the Marmoleo.net website. By placing an order with us, you agree to and commit to complying with our shipping policy.
Order Processing
Orders are processed within 2-3 business days following the confirmation of purchase. Business days exclude weekends and holidays. During periods of high demand, processing your order may take longer.
Shipping Methods
We offer various shipping methods to deliver our products across the national territory. The shipping methods available for your order will appear at the time of checkout and may include standard and express options.
Shipping Costs
Shipping costs are calculated based on the weight and dimensions of the order, as well as the selected shipping method. The total shipping cost will be determined at the time of purchase and will be clearly displayed before finalizing your order.
Delivery Time
Delivery time varies according to the selected shipping method and delivery destination. Estimated delivery times will be provided at the time of placing the order. Please note that delivery times are estimates and cannot be guaranteed.
Order Tracking
Once your order has been shipped, you will receive a confirmation email that will include a tracking number and links to track your package online.
International Shipments
Currently, Marmoleo only ships within the national territory. We do not offer international shipping at this time.
Incorrect Addresses and Undelivered Packages
It is the customer's responsibility to provide a correct and complete shipping address. Marmoleo is not responsible for packages not delivered due to incorrect or incomplete addresses provided by the customer. If a package is returned to Marmoleo due to an incorrect address, the customer will be responsible for the shipping costs for resending the package.
Damages and Shipping Issues
In case of receiving a damaged product or with issues, please contact us immediately to assist you with a return or exchange according to our return policy.
Changes to the Shipping Policy
Marmoleo reserves the right to modify this shipping policy at any time. All changes will take effect immediately after their publication on the website.
Contact
For questions related to our shipping policy, please contact us via info@marmoleo.net.